Rix Pool & Spa
We Know Water

Career Opportunities

Rix has Full Time and Seasonal Opportunities Available

Career Opportunities

Seeking an ambitious person who is energetic with 5-star communication skills. Someone who is friendly, self-confident, loves interacting with people, is a multi-tasker and has a Whatever-it-Takes attitude.

Position Overview

Responsible for working with the service department to accurately document customer requests, communicate effectively and exceed customer expectations.

Essential Job Functions

  • Answer customer phone calls and make outgoing customer calls. 
  • Create work orders in Business Management System (BMS)Print and map work orders. 
  • Create valet/extra valet and any other documents required by service departmentUpdate customer information, add equipment to BMS, files and map card. 
  • Update, print, and map work orders as well as prepare daily work folders. 
  • Create map cards and files for new customers. 
  • File customer documents in hard copy filesMail merge letters and labels for customer correspondence.  Organize daily folders for service technicians. 
  • Check BMS to make sure service technicians are correctly assigned to work orders as per service schedule.
  • Email/Call customers to follow up on outstanding agreements.

Non-Essential Job Functions

  • Create summary sheets for valet routes
  • Contact customers to up sell seasonal services
  • Archive aged documents in hard copy files
  • Download pictures from each technicians camera into appropriate files
  • Track seasonal servicesCommunicate effectively with other departments to maximize efficiency


  • Bachelors degree and 5 years in a fast paced customer service role
  • Advanced working knowledge of Microsoft office and Outlook
  • Attention to detailAbility to multitask
  • Ability to effectively communicate with customers
  • Team player

Other Skills/Abilities

  • Ability to work as a team and accept direction
  • Ability to anticipate challenges and suggest solutions
  • Ability to interact effectively with
  • Administrative, Service and Retail Staff

Note:  This job description is not intended to be all-inclusive.  Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.