Rix Pool & Spa
We Know Water

POOL FAQ's

HERE IS THE DESCPRITION

Salt Water Pool

What is the salt water pool everyone has?

Salt water pools use the salt in the water to chlorinate the water.
Learn more

 

When using a salt system how much salt will be in my pool?

On any salt system, the optimum chlorine production occurs between 3200 and 4000 parts per million of salt.
Learn more

 

What type of salt should I use?

High purity salt.
Learn more

 

What if my salt levels are too high or too low?

Your salt system will continue to operate. However, if the salt dips below 2800 ppm, it can be damaging to the cell, possibly reducing its life.
Learn more

 

Will I need to add salt again after the initial dose?

Salt is lost only through splash-out and backwashing.
Learn more

 

 

Other Information

How do Tropical Fish Liquid Solar Blankets work?

Liquid Solar Blankets feature LiquidHeatTM, a biodegradable, non-toxic product.
Learn more

 

How much does a pool cost?

Pool costs vary widely by location.
Learn more

 

Can you cool off a pool?

Yes; There are heat / chill heat pumps and separate chiller units available.
Learn more

 

How long before I have to re-plaster?

Depends greatly on the material used, how the chemicals are maintained, and the company that plasters the pool.
Learn more

 

Are there pool alarms available?

There are many different safety features and alarms available;
Learn more

 

Do solar blankets work?

Yes!
Learn more

 

Do you carry the drops that make the water turn red when someone pees in the pool?

For 30 years, we have offered a $100 reward to the person that can produce that product.
Learn more

 

How do I change the light in my pool?

Light bulb or complete light?
Learn more

 

Why do parts cost so much?

Pool parts are designed and built specifically for a pool.
Learn more

 

There is a dead animal in the pool, what should I do?

Remove the dead animal
Learn more

 

Fecal release in pool, what should I do?

Remove the fecal matter
Learn more

 

Are prices better in winter?

Not usually.
Learn more

 

How do I calculate my pool volume?

There are two formulas you can use to determine the volume of your pool.
Learn more

 

What is the difference between an overlap and a beaded liner?

Both are vinyl liners but the difference is overlap liners fold over the top of the wall and are held in place by coping and metal rods. A beaded liner fits into a groove on the inside of the pool wall.

Learn more

 

How often should my reagents and test strips be replaced?

We recommend that you replace your reagents and test strips at the beginning of each season.
Learn more

 

What pumps (cleaners, filters) do you carry?

There are three major manufacturers of pool equipment in the pool industry—Pentair, Zodiac (Jandy), & Hayward.
Learn more

 

How long do cartridges (DE grids) last?

In our experience, cartridges last about three seasons and DE grids last between 7-9 years.
Learn more

 

 

Equipment

Why isn't my Polaris working properly?

Usually, this is due to low flow. Empty your pump and skimmer baskets and then backwash your filter.
Learn more

 

My Polaris is not moving. What is wrong with it?

Check the screen in the universal wall fitting.
Learn more

 

Is a DE filter better than a sand or cartridge filter?

DE filters filter a finer particle out of the water, so if by best you mean best filtration, yes.
Learn more

 

Which heater is right for my pool?

If you want to do one thing to increase how much time your family spends in the pool, adding a pool heater to your equipment system is probably the answer.
Learn more

 

How often should I run my Polaris?

Run the Polaris for only 2-4 hours a day and then shut it off so that any dirt or debris that was stirred up can settle again.
Learn more

 

How do I disconnect the Polaris wall fitting?

Turn off both the pool pump and the Polaris pump.
Learn more

 

 

Troubleshooting

What causes calcium deposits on swimming pool tile?

Have you noticed a white buildup at the waterline and on the tile or rocks around the swimming pool?
Learn more

 

My heater won't fire, what should I do?

Call Rix Service Department
Learn more

 

The pool lights don't work, what should I do?

You could change the light bulb, but if that does not work, you should set up a service call to have an experienced service technician diagnose the problem.
Learn more

 

The water level is high, what should I do?

Depending on the type of filter you have
Learn more

 

If I am losing 1/2" of water a day in my pool should I be concerned that I might have a leak?

No. Normal evaporation during the hot summer days is about 1/2" or less a day. Anything more than 1/2" a day may indicate a leak.
Learn more

 

Why won't my pool hold chlorine?

You most likely have a chlorine demand.
Learn more

 

I am having trouble keeping my pool clear. What should I do?

Water clarity is 50% water balance and 50% filtration.
Learn more

 

When I shock my chlorine pool it turns a clear green. Why?

Clear green water usually indicates a presence of copper in the water.
Learn more

 

Why is water coming out of my backwash hose when my multi-port valve is in the filter position?

This is a problem within the filter
Learn more

 

I think my pool is leaking—how can I be sure?

Depending on the season there can be several different causes for your pool losing water
Learn more

 

What can I do if algae shows up in my pool?

Depending on the type of algae you should
Learn more

 

My water looks cloudy. How can I fix that?

The first course of action is to take a water sample.
Learn more

 

What products can help me with stains caused by metals in the water?

There are several different products that can help with staining caused by metals in the water
Learn more

 

Breaker keeps tripping?

If the breakers are tripping when a piece of pool equipment is turned on, we recommend a service call.
Learn more

 

Does grass grow through the pavers?

Depending on the type of pavers and the soil underneath, grass may or may not grow through the pavers.
Learn more

 

What can cause a pump not to pump water?

Most commonly this is caused by one of two things.
Learn more

 

How do you treat a green pool?

We have a standard recipe that works in our area.
Learn more

 

My pool is cloudy -- what should I do?

First, you should find out why your pool went cloudy. It is important to remember that water clarity is 50% chemistry and 50% filtration. (See below for possible causes and ways to improve filter efficiency).
Learn more

 

 

Water Care

Is liquid chlorine or granular shock better?

Both liquid chlorine and granular chlorine are effective in sanitizing a swimming pool.
Learn more

 

Why does my pool have a very strong chlorine odor? Did I add too much chlorine?

Chloramines are the cause of the strong odor of chlorine.
Learn more

 

What is the purpose of sanitizing my pool?

Sanitizing pool water kills bacteria that can be harmful to bathers and also aids in controlling algae.
Learn more

 

What is Free Available Chlorine?

This is the active chlorine in the water that has not combined with organic matter and is therefore available for killing bacteria and algae.
Learn more

 

Why do I have to "shock" my pool water?

"Shocking" your pool water chemically destroys the organic contaminants introduced by bathers and the environment.
Learn more

 

What is pH?

It's a way to measure the acidity or alkalinity of water.
Learn more

 

What is total alkalinity (TA)?

It's a measure of the water's ability to resist changes in pH. pH can be affected by environmental factors such as acid rain, pollution, run-off from the surrounding land, and fertilizers-just to name a few.
Learn more

 

What is calcium hardness (CH)?

It's the amount of dissolved calcium in the water.
Learn more

 

What is Chlorine Demand?

Chlorine Demand is the consistent inability to maintain a chlorine residual in a pool.
Learn more

 

Why do I need to shock my pool?

Shocking a pool eliminates chloramines in the water.
Learn more

 

What causes cloudy water and how can I prevent it?

Usually a drop in chlorine levels is the primary cause of cloudy water. As the water warms, chlorine consumption increases.
Learn more

 

 

Maintenance

All the maintenance here

How do I backwash my DE filter?

Backwash your filter when the pressure reaches 10psi over the “clean reading” to obtain the best filtering capabilities.
Learn more

 

What is the best cleaner? What do you recommend?

There are several very good cleaners on the market.
Learn more

 

How often do I need to vacuum my pool?

Vacuuming should be done as often as you think.
Learn more

 

How do I vacuum in-ground or above-ground swimming pool?

1. If your pool is equipped, be sure that the valve on the suction line coming into the pump is selected for the port (either skimmer or lower suction fitting) you will be using to vacuum.
Learn more

 

How often should my filter be chemically cleaned?

We recommend chemically cleaning the filter at least twice a season.
Learn more

 

How often should the sand in my filter be changed?

We recommend that you replace the sand every 3-4 years.
Learn more

 

How often should I run my pump and filter?

We suggest you run your pump and filter 24 hours a day or at a minimum of 8-12 continuous daylight hours.
Learn more

 

If I have an automatic pool cleaner do I still have to brush my pool?

Yes! Brushing is an excellent way to prevent algae and other unforeseen problems. Automatic pool cleaners do not provide as much scrubbing action as brushes.
Learn more

 

How often should I be backwashing my filter?

After backwashing, take note of the pressure reading after returning the valve back to the filter position.
Learn more

 

How often do I need to replace the sand in my filter?

Rix recommends replacing 25% of the sand annually after the first two years.
Learn more

 

My filter pressure is low, what should I do?

Check the pump impeller for clogging or take the steps to eliminate an air leak on the suction side of the system.
Learn more

 

My filter pressure is high, what should I do?

Most often, a simple backwash is all that is needed.
Learn more

 

How can I prevent scale from forming?

Use BioGuard Scale Inhibitor to help prevent scale formation that can cause serious damage to pool surface and equipment.
Learn more

 

How often should I clean my pool filter?

It is recommended that pool filters be cleaned at least two times a pool season - mid-summer and in the fall - or more often if needed.
Learn more

 

How do I clean my waterline tile?

Brushing and or scrubbing the tiles and/or ‘waterline’ is the best method for cleaning and keeping the waterline clean in pools.
Learn more

 

How often should I backwash my filter?

Of the three types of pool filters - Diatomatious Earth (DE), sand or cartridge - two of these are cleaned by backwashing.
Learn more

 

What are the 5 Keys to Basic Pool Care?

The 5 essentials of pool maintenance are simple preventative maintenance steps to keep your pool clean and clear all season.
Learn more

 

 

Opening and Closing

here is where all the pool faqs will go.....

When should I open my pool?

Early spring is the best time to open your pool.
Learn more

 

What should I do once I have opened my pool?

During the first week after you have started your pool system, run your pump and filter continuously (24 hours a day - 7 days a week) in order to filter out the impurities that have accumulated all Winter.
Learn more

 

When should I close my pool?

Swimming weather usually lasts through September in our area, and often into October.
Learn more

 

Why is it important to have an end-of-season water analysis?

Before you put your pool to bed in the fall, it is important to have an end-of-season water analysis performed on your pool.
Learn more